The Work · Woodinville
Freezer Repair
Frost build-up, defrost-circuit failures and temperature drift on Sub-Zero freezer drawers and columns.
What people describe when they call
- “The ice cream has gone soft even though the display still reads 0°F”
- “There is a sheet of frost growing on the rear panel that I chip off every few weeks”
- “The freezer drawer no longer closes flush and the gasket has iced up along one edge”
- “It runs for four or five minutes, shuts off, then restarts ten minutes later, all day”
Frost that comes back, a drawer that no longer closes flush, a soft tub of ice cream at a "correct" reading: each narrows the fault to the defrost circuit, the seal or the airflow. The $89 visit tells you which, and it is credited once the repair is approved.
What it costs
Six lines, and the visit
The visit and the whole diagnosis are one flat $89 call-out; approve the repair and that $89 is deducted from its bill.
The fault lands on one of these lines. Inside it you get one number, and nothing is ordered or unscrewed until you have said yes to it.
- Door seal (gasket), whole perimeter a drawer or door that no longer closes flush, and ice at the opening
- $280–$630
- A fan motor, cabinet side or machine side soft ice cream at a correct reading, with little air moving inside
- $300–$660
- Zone sensor, thermostat or defrost heater a sheet of frost that comes back on the rear panel after every clear
- $290–$670
- Ice maker, fill valve or water line the ice side of a freezer: hollow cubes, a fused block, no fill
- $280–$790
- Control board a freezer section that ignores its set point while the display works
- $450–$1,000
- Compressor and sealed-system work a freezer that has never got back down since the last warm spell
- $1,490–$3,400
Wondering whether the unit is worth it at all? The repair-against-replacement page sets the top line beside what a new unit costs; it is the only page here that prints that figure.
In their words
Three calls, told by the people who placed them
5.0/ 51,047reviews
The column drifted up several degrees over a fortnight without ever raising an alarm. He tracked it to a tired evaporator fan and a partly blocked air path. Done properly, though the visit ran late.
Fenella R.Cottage LakeOct 2025
A sheet of frost kept growing on the rear panel and I had been chipping it off for months. Failed defrost thermostat, and a drain frozen solid behind it. Both sorted in one visit.
Roderick W.Hollywood HillDec 2025
Back-room freezer drawer frosted over every week and we were losing product. I expected a board. He found the door heater had failed and the drain was blocked with packaging film.
Bridie C.DowntownJun 2026
Frost where it should not be? Say where on the panel it is building.
Cellar calls 8:00 am – 8:00 pm, seven days · (425) 321-3414 answered 24/7